FAQs

1. What is ArtisanoZen?

ArtisanoZen is a brand dedicated to reviving traditional craftsmanship through modern design. We offer artisanal products inspired by heritage crafts such as silk threading, incense art, embroidery, and bamboo weaving.

2. Where do you ship?

We ship worldwide, except for a few restricted countries. You can view the full shipping policy.

3. How long will it take to receive my order?

Our processing time is 2–5 business days.

Shipping time depends on your location:

 • Standard Shipping: 7–20 business days

 • Express Shipping: 6–8 business days

(Delivery times may vary during peak seasons.)

4. How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can also track your order at any time on our website.

5. What payment methods do you accept?

Currently, we accept PayPal.
Credit card payments and additional options will be available soon to provide more convenience.

6. Can I return or exchange my order?

Yes. We offer a 30-day return or exchange policy from the date of receipt. Please ensure that the item is unused and in original condition. You can find our full return policy.

7. Do you offer free shipping?

Yes! We offer free standard shipping for orders over $49.

8. How can I contact customer service?

You can reach us via email at contact@artisanozen.com.
We aim to respond within 24–48 hours, Monday to Friday.

9. Are your products handmade?

Yes, our products are handmade or partially handmade, preserving the authentic spirit of traditional craftsmanship.

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